1. Acceptance of Terms

By accessing or using the SightFlare software ("Software"), the entity or individual entering into this agreement ("Licensee" or "You") agrees to be bound by the terms of this End User License Agreement ("Agreement"). If you do not agree, do not use the Software.

 

2. License Grant

Subject to full payment of applicable subscription fees, the Licensor grants the Licensee a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Software via web browser for internal business use, according to the purchased subscription tier.

 

3. Deployment

SightFlare may be deployed as either:

·         A cloud-based service hosted and managed by the Licensor; or

·         An on-premise installation hosted on Licensee infrastructure.

Both deployment types are subject to the terms herein.

 

4. License Scope and Restrictions

Licensee agrees to:

·         Use the Software only within the limits of the subscription tier (e.g., number of users, modules).

·         Not reverse engineer, decompile, disassemble, or attempt to derive source code.

·         Not share access credentials or allow unauthorized access.

·         Not use the Software for unlawful, high-risk, or restricted purposes.

·         Not export or permit the export of the Software in violation of applicable export laws.

 

5. Ownership

All rights, title, and interest in and to the Software and related intellectual property remain solely with the Licensor. No rights are granted other than those expressly stated in this Agreement.

 

6. Subscription and Payment

·         License is valid on an annual subscription basis.

·         No refunds are provided.

·         Pricing is based on organization size and tier selected.

·         Failure to pay may result in suspension (for cloud) or termination of service.

 

7. Support and Updates

·         Technical support, bug fixing, and updates are included in the subscription.

·         Updates may be delivered automatically if the environment allows internet access; otherwise, updates must be applied manually by the Licensee.

 

8. Data and Privacy

·         The Licensor does not collect or process personal data from Licensees.

·         All data remains under the control of the Licensee, especially in on-premise deployments.

 

9. Warranties and Limitations

·         The Licensor warrants the Software will perform in substantial accordance with its documentation and that support for bug resolution is provided.

·         The Software is to be used within the agreed subscription limits.

·         The Licensor disclaims all other warranties, including implied warranties of merchantability or fitness for a particular purpose.

·         Liability is limited to the total amount paid by Licensee in the preceding 12 months.

 

10. Indemnification

Licensee agrees to indemnify and hold harmless the Licensor against any third-party claims, damages, or liabilities arising from:

·         Licensee’s misuse of the Software;

·         Breach of this Agreement;

·         Use of the Software in violation of applicable laws.

 

11. Termination

·         Licensor may terminate the Agreement for cause (e.g., breach or non-payment).

·         For cloud deployments: Access may be revoked upon termination.

·         For on-premise deployments: Licensee must cease use and uninstall/delete all instances of the Software.

·         All rights and obligations that should survive termination will do so.

 

12. Governing Law and Dispute Resolution

·         This Agreement is governed by the laws of the United Arab Emirates.

·         Disputes shall first be resolved through good faith mediation.

·         If unresolved, disputes shall be submitted to binding arbitration under UAE jurisdiction.

 

13. Third-Party Integration Disclaimer

·         SightFlare includes API capabilities.

·         Integration with external third-party systems is not included by default and is undertaken at the Licensee’s sole risk and responsibility unless otherwise have been agreed.

 

14. Miscellaneous

·         Entire Agreement: This Agreement constitutes the entire understanding between the parties.

·         Severability: If any part is found unenforceable, the remainder shall remain in effect.

·         No Waiver: Failure to enforce any right shall not constitute a waiver.